What payment methods can be used?

Currently, only credit cards can be used, unless otherwise agreed to by Disney. All major credit cards are accepted.

When will I be charged?

Note: Threshold billing is in the process of being rolled out. With threshold billing, you are charged for delivered impressions for campaigns when they reach or exceed your organization’s billing threshold amount in your Ad Accounts as a cumulative total. You will also be charged for the balance of accrued delivered impressions on each Ad Account at the end of the month for standard campaigns or at the end of the week for political campaigns regardless of whether or not your threshold was previously met during that month or week, respectively. If you see an “Autopayment Threshold” amount in the organization details in your user profile, it is available to you now. After your campaign goes live, the payment method on the Ad Account will be charged only for delivered impressions. We will send you a confirmation when you are charged. Standard, Weekly Billing Ad Accounts that are not yet on threshold billing will have the credit card associated with the campaign first charged on the next billing date after the applicable campaign goes live. Our system automatically charges on the 3rd, 11th, 19th, and 27th of the month. Due to system processing times, if you schedule a campaign to begin the day before one of these automatic charge dates, we will begin charging you the next week (i.e. if your campaign starts on January 2, your first charge will be January 11 instead of January 3). Threshold Billing Ad Accounts on threshold billing are charged each time delivered impressions for campaigns reach or exceed your organization’s billing threshold amount in your Ad Accounts as a cumulative total during the month for standard campaigns or during the week for political campaigns. You will also be charged for the balance of accrued delivered impressions on each Ad Account at the end of the month for standard campaigns or at the end of the week for political campaigns regardless of whether or not your threshold was previously met during that month or week, respectively. The number of times you are charged on the Ad Account will also vary based on the number of billing events during the month for standard campaigns or during the week for political campaigns and how you prefer to pay for them. Billing events occur each time delivered impressions for campaigns reach or exceed your organization’s billing threshold amount in your Ad Accounts as a cumulative total during the month for standard campaigns or during the week for political campaigns, which may occur multiple times if your threshold is met repeatedly during the month or week, as applicable. A billing event will also occur at the end of the month for standard campaigns or at the end of the week for political campaigns for the balance of accrued delivered impressions on each Ad Account regardless of whether or not your threshold was previously met during that month or week, respectively. When the billing event occurs on the Ad Account, you are charged separately for each campaign or once for campaigns aggregated by Ad Account based on your billing and transaction preference setting.

How can I create an advertiser account?

Creating an advertiser account in Disney Campaign Manager is easy. Simply sign up by providing your name and some basic information about your business. Once we verify your business, you will receive an invitation via email that will guide you through setting up your advertiser account. For most advertisers, the verification process will take 24-48 hours. (If you do not see an email from us, please check your spam or junk folder.) From there, you can enter the Disney Campaign Manager platform and start building your campaign. If we cannot verify your business, you will receive an email detailing instructions for verifying via a different method. Please contact dcm-support@email.disney.com if you need assistance.

What should I do if I’m having trouble logging in?

Can’t log in to your account? Here are a few quick fixes that should get you up and running in no time. If you can’t find your activation email, check your spam and promotions folders. You can also click the "Resend" button on the login page to have a new invitation sent to your email. If you see a 403 error after clicking on an activation link, try the following workarounds: Use an incognito window Use a different browser Clear your browser cache and cookies Remove ad blockers (if enabled) If you’re still having trouble, reach out to our team at dcm-support@email.disney.com and we’ll be happy to help.

A campaign is a grouping of line item(s). Each campaign can have up to 20 line items.

Follow these steps to complete the one-time registration process of the mobile phone number you will use going forward to receive an access code that you will enter when logging in: Log in as you normally do with your email address and password. For new users, you will click the link in the invite email then enter and confirm your password. You will be prompted to register your mobile phone number. This is a one-time registration process. Enter your mobile phone number when prompted and click the “Send Code” button. This number will be used going forward to receive an access code via text message. After registering your mobile phone number, you will receive a text message on this device containing your access code. Once you have your access code, enter the code from the text message and click the “Authenticate” button. Going forward, you will enter your email address, password, and a new access code received on the mobile device that you registered then click the “Authenticate” button to log in. You can continue to receive and enter an access code as an extra layer of security. If you prefer not to enter the access code each time you log in, you can opt out by selecting the “Remember this device” option shown after entering the access code then click the “Authenticate” button. This will allow you to log in using only your email address and password going forward.

How do I log in with just my email address and password?

To opt out of receiving and entering an access code each time you log in, follow these steps: Log in as you normally do with your email address and password. For new users, you will click the link in the invite email then enter and confirm your password. If you have not yet registered your mobile phone number, You will be prompted to register your mobile phone number. This is a one-time registration process. Enter your mobile phone number when prompted and click the “Send Code” button. After registering your mobile phone number, you will receive a text message on this device containing your access code. Once you have your access code, enter the code from the text message. You will see the “Remember this device” option. Select the option then click the “Authenticate” button. This will allow you to log in using only your email and password going forward.

An Ad refers to the actual advertising content, in this case a video Ad.

What does it cost to advertise on Disney+ and Hulu with Disney Campaign Manager?

Signing up for Disney Campaign Manager is free, and you can advertise on Disney+ or Hulu for as little as $500 per campaign. No hidden fees and no subscription, setup, or installation fees. Billing starts after your Ad starts running.

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